To reduce process cycle time for a support case, we have created the following template. This template provides us with the most critical bits of information to address most issues that arise when using Mi-Corporation products, saves time, and importantly will get you a solution faster.
Product/Area: Choose a product that you have question about. There are current 5 major product categories to select from, and specific parts of these products that may be included.
Print on Demand
Mobile Inspection Software
Query Managemeent Module
Specific version of the products (e.g. Mi-Forms Windows Client 10.0.2.1)
A screen capture of error message
Mi-Forms Server Error logs: C:\mfs\Logs\mfs.txt & C:\mfs\Logs\nhibernate.txt (This location may vary for a custom setup)
Mi-Forms Windows Client logs:
Provide information that can help us replicate the problem. This can be sample script, a form, or other relevant information about the how the error appears.